Thelermont Hupton - Information - Terms & Conditions

+ information
about us

news

press

trade

bespoke

contact

terms

+ products
+ objects
handjob hooks

really simple clock

'utter' mouth pot

nearest is dearest

unfinished clock

link mugs

off the wall hooks

off the wall pots

stuck on you

best everyday mug

are you a mug

knee mug

lap mug

see me tv

never let me go

shivers

+ furniture
a bit of skirt

the farm trestle

the farm stool

ladder window

host

craftily jointed table

craftily jointed chair

upwardly mobile coatstand

sway

painstaking cabinet

layered sideboard

+ lighting
blown ups

This page provides information and advice about the Thelermont Hupton's business, website and products. If any of your questions are not covered here, please email sales@thelermonthupton.com for further information.

TERMS AND CONDITIONS

Webshop customers

Payment
Items purchased through our online shop will be paid for using the Paypal payments facility.

Contract
A contract is made after payment is received and an email has been sent by us confirming the order, to the address you provide. In the event us us not accepting an order a full refund will be made through the paypal system.

Delivery
We aim to despatch all items (except commissioned pieces) within two weeks of payment being received. We will notify you, in our confirmation email if we anticipate delivery being longer than this. Commissioned pieces will take longer. Please ask if there are special circumstances or faster delivery is needed. Thelermont Hupton use courier services and Royal Mail.

Tax
All UK and EU prices include VAT of 20%. Orders from outside this area may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

Products
Every care is taken to ensure descriptions, colours and measurements are accurate, however slight variations may occur. Thelermont Hupton reserve the right to change details.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.

Cancellation by Thelermont Hupton

We reserve the right to cancel the contract between us if:
We are unable to get sufficient stock to deliver the goods you have ordered
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
We will not be obliged to offer any additional compensation for disappointment suffered.
In the event of us cancelling the order we will provide a full refund through the paypal system.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
While we hope that you are delighted with your order, we understand that sometimes you will want to return some items. If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery however Thelermont Hupton is not responsible for any item that is not returned in the manner set forth below. The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s paypal account excluding delivery costs.
To return your goods please contact us by email at sales@thelermonthupton.com, or by telephoning us on +44 (01799) 531986 to arrange return. Return carriage will be payable by the customer.
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
In the advent your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible at sales@thelermonthupton.com, or by telephoning us on +44 (01799 531986) to discuss our procedures for returns and to organise a replacement or refund.
Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

Liability
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question. If you notify a problem to us under this condition, our only obligation will be, at your option:
To make good any shortage or non-delivery
Or to replace or repair any goods that are damaged or defective
Or to refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

VAT Invoice
Please request a full UK VAT invoice if you wish it to be enclosed with the goods.
Notices
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at Thelermont Hupton Ltd, Studio, Station Approach, Great Chesterford, CB10 1NY, United Kingdom.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity
If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy (see below).

Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement
These Terms and Conditions, together with our current contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Ownership of Thelermont Hupton
Thelermont Hupton is owned and operated by Thelermonthupton Limited which is registered in England number 4933612. Registered office: Station Approach, London Road, Great Chesterford, Essex, CB10 1NY

Pictures/images
Authorised media may obtain images from Thelermont Hupton for promotional and press purposes only. Contact press@thelermonthupton.com if you need to use an image but permission has not already been granted.
All images are ©2011 Thelermont Hupton. All product designs are © and ® by DesignProtect. No images may be reproduced without permission.

Copyright
This site and its contents are ©2011 Thelermont Hupton, unless otherwise stated. If you wish to reproduce any part of this site, please contact press@thelermonthupton.com.

PRIVACY POLICY

Privacy policy and security
Thelermont Hupton respects the privacy rights of our customers and online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by Thelermont Hupton and not to websites maintained by other companies or organisations to which we provide links.)

Personal information
Thelermont Hupton only collects personal information from our customers and online visitors on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address, delivery address. We do not require this information in order for you to obtain access to the site. These details allow us to process your order and to let you know the status of your order. The information that you provide to Paypal in order to facilitate payment to us will be managed by the privacy policy of Paypal.

How this information may be used
When you order from Thelermont Hupton, you will be asked to provide personally identifiable information to facilitate payment and delivery of your order. The information you provide also allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required to receive payment for our goods / services and to deliver the goods, or by law, court order, or as requested by other government or law enforcement authority). If at any point you wish to have your name removed from our database, you can do so by sending an email to info@thelermonthupton.com with the subject 'unsubscribe'.

Safeguarding personal information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the Thelermont Hupton Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

Copyright Thelermont Hupton 2011

This page provides information and advice about the Thelermont Hupton's business, website and products. If any of your questions are not covered here, please email sales@thelermonthupton.com for further information.

TERMS AND CONDITIONS

Webshop customers

Payment
Items purchased through our online shop will be paid for using the Paypal payments facility.

Contract
A contract is made after payment is received and an email has been sent by us confirming the order, to the address you provide. In the event us us not accepting an order a full refund will be made through the paypal system.

Delivery
We aim to despatch all items (except commissioned pieces) within two weeks of payment being received. We will notify you, in our confirmation email if we anticipate delivery being longer than this. Commissioned pieces will take longer. Please ask if there are special circumstances or faster delivery is needed. Thelermont Hupton use courier services and Royal Mail.

Tax
All UK and EU prices include VAT of 20%. Orders from outside this area may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

Products
Every care is taken to ensure descriptions, colours and measurements are accurate, however slight variations may occur. Thelermont Hupton reserve the right to change details.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.

Cancellation by Thelermont Hupton

We reserve the right to cancel the contract between us if:
We are unable to get sufficient stock to deliver the goods you have ordered
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
We will not be obliged to offer any additional compensation for disappointment suffered.
In the event of us cancelling the order we will provide a full refund through the paypal system.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
While we hope that you are delighted with your order, we understand that sometimes you will want to return some items. If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery however Thelermont Hupton is not responsible for any item that is not returned in the manner set forth below. The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s paypal account excluding delivery costs.
To return your goods please contact us by email at sales@thelermonthupton.com, or by telephoning us on +44 (01799) 531986 to arrange return. Return carriage will be payable by the customer.
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
In the advent your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible at sales@thelermonthupton.com, or by telephoning us on +44 (01799 531986) to discuss our procedures for returns and to organise a replacement or refund.
Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

Liability
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question. If you notify a problem to us under this condition, our only obligation will be, at your option:
To make good any shortage or non-delivery
Or to replace or repair any goods that are damaged or defective
Or to refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

VAT Invoice
Please request a full UK VAT invoice if you wish it to be enclosed with the goods.
Notices
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at Thelermont Hupton Ltd, Studio, Station Approach, Great Chesterford, CB10 1NY, United Kingdom.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity
If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy (see below).

Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement
These Terms and Conditions, together with our current contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Ownership of Thelermont Hupton
Thelermont Hupton is owned and operated by Thelermonthupton Limited which is registered in England number 4933612. Registered office: Station Approach, London Road, Great Chesterford, Essex, CB10 1NY

Pictures/images
Authorised media may obtain images from Thelermont Hupton for promotional and press purposes only. Contact press@thelermonthupton.com if you need to use an image but permission has not already been granted.
All images are ©2011 Thelermont Hupton. All product designs are © and ® by DesignProtect. No images may be reproduced without permission.

Copyright
This site and its contents are ©2011 Thelermont Hupton, unless otherwise stated. If you wish to reproduce any part of this site, please contact press@thelermonthupton.com.

PRIVACY POLICY

Privacy policy and security
Thelermont Hupton respects the privacy rights of our customers and online visitors and recognises the importance of protecting the information we collect about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. (This policy applies only to sites maintained by Thelermont Hupton and not to websites maintained by other companies or organisations to which we provide links.)

Personal information
Thelermont Hupton only collects personal information from our customers and online visitors on a voluntary basis, and only during registration, placing an order and general use of the site. Personal information collected may include your name, email address, phone numbers, home address, delivery address. We do not require this information in order for you to obtain access to the site. These details allow us to process your order and to let you know the status of your order. The information that you provide to Paypal in order to facilitate payment to us will be managed by the privacy policy of Paypal.

How this information may be used
When you order from Thelermont Hupton, you will be asked to provide personally identifiable information to facilitate payment and delivery of your order. The information you provide also allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required to receive payment for our goods / services and to deliver the goods, or by law, court order, or as requested by other government or law enforcement authority). If at any point you wish to have your name removed from our database, you can do so by sending an email to info@thelermonthupton.com with the subject 'unsubscribe'.

Safeguarding personal information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using this site, you signify your consent to the Thelermont Hupton Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.